Refund policy

Please read

This Refund Policy governs the purchases from our SOUTHWESTCRYPTO ATM's and engaging in our services confirms you have read and agreed to be bound by these.

Please read these Refund Policies carefully before purchasing from any of our Bitcoin ATM’s.

It is effective as of 11th August 2018 and shall remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on the website.

Use of the Services and making purchases is also governed by our Privacy Policy and other relevant policies, which are incorporated herein by reference.

If you DO NOT agree to all the terms and conditions in this Refund Policy, you must not use our services.


You must notify SOUTHWESTCRYPTO  ATM's Customer Service via e-mail to within five (5) business days from the date that you place a purchase order with SOUTHWESTCRYPTO ATM's and follow the instructions provided to you at that time. All refund requests received after this time period are not eligible for a refund.


Upon issuance of an any funds following a purchase from SOUTHWESTCRYPTO ATM's, you may not cancel the transaction. The transaction may only be offset at SOUTHWESTCRYPTO ATM's current asking price.

If your purchase order is cancelled by SOUTHWESTCRYPTO ATM's, for example, due to machines fault (determined buy SOUTHWESTCRYPTO ATM's after investigation) or requests a refund for a transaction then the Customer is responsible for any deficit between the price at which SOUTHWESTCRYPTO ATM's sold the digital currency initially and the offsetting current asking price.

Refund Fees

Refund fees shall be payable by requester unless refund is deemed the only solution and and/or through fault of SOUTHWESTCRYPTO ATM's (including, but not limited to, interchange fees, general credit refund transaction fees, processing fees, and address verification fees).

Any and all market gains on refunds shall belong solely to SOUTHWESTCRYPTO ATM's

Timing of refund

If the Customer’s refund request is approved, the refund will be credited back within 24 hours after approval. 

We can only refund the Bitcoin if the Bitcoin we sent to you does not move from the original address you scanned while physically at the SOUTHWESTCRYPTO ATM's and comes back to us from that public key address.

We can only refund your Bitcoin in accordance with our Refund Policy and Terms of Service.

You cannot spend or send the Bitcoin and get a refund thereafter. The Bitcoin must remain unspent in the address before the refund can occur.

Cancellation of Account

SOUTHWESTCRYPTO ATM's reserves the right to cancel an account at any time and for whatever reason that warrants cancellation.